1. Object These general conditions define the rights and obligations of the parties as part of the remote reservation of services offered by the Mas Val-Chenaie establishment (SARL SOL Y LUNA) on its site and its mobile services. They govern all the stages necessary for booking and monitoring the reservation between the contracting parties. Any reservation therefore implies on the part of the customer the whole and unreserved membership in these conditions. Any customer acknowledges having the ability to contract, that is to say have the legal majority and not be under curatorship or under guardianship. The names "Mas Val-Chênaie" and "Site" refer to the whole text to the site named www.mas-val-chenaie.com and corresponding to the domain name available in www.mas-val-chenaie.com
2. Application field These general conditions of sale apply to all reservations concluded by the Internet, via the website or mobile services and its partners.
3. Opposability of general conditions In any event, the version of the General Conditions of Sale enforceable the Customer is that in force at the time of reservation on the website or mobile services or with its partners.
4. Reservation Reservations are made on the website, by telephone, by e-mail or by mail. The reservation will only be effective if the latter is guaranteed by the Customer, either by communicating a credit card number with validity date or by payment of a deposit, and after receipt of a detailed reservation confirmation. Payment for all services will be done directly with the establishment (exceptions made for prepaid reservations at the time of booking). The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation incomplete. Reservations whatever their origins will be payable in euros only. The establishment accepts the following credit cards: Visa, Mastercard, and has a secure reservations system (SSL) which protects and crypt all the sensitive data transmitted to the reservation in order to prevent any disclosure to a third party. The Customer is solely responsible for his choice of services and their adequacy to his needs, so that the responsibility of the establishment cannot be sought in this regard.
5. Payment The establishment may also ask him to present an identity document for the purpose of prevention of fraud with a bank card. Payment debit is made at the establishment when booking 5 payment methods are possible: - either by check to the order of the establishment SARL SOL Y LUNA and sent directly to the establishment - either by bank card. - either by species within the limit of the regulations - either by transfer - either by ancv In this case, the reservation only becomes firm and final upon receipt of payment by the establishment, within the time limits. Payment of the balance of the stay will be made within the time limits.
6. It is recalled to the customer, in accordance with article L. 121-21-8 12 ° of the consumer code, that it does not have the right of withdrawal provided for in article L. 121-21 of the code of the code Consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
7. Modification of stay Refer to the site in the conditions section - Any stay started is fully due.
8. Cancellation of stay Refer to the site in the conditions section - Any stay started is fully due.
9. Force majeure The force majeure means any event outside the parties with a character that is both unpredictable, insurmountable and external to the parties which prevents either the customer, or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous cases those usually recognized by the case law of French courses and courts. Each party cannot be held responsible for the other party in the event of non -performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party supports the charge of the costs which result from it.
10. Price The prices are indicated in euros. VAT is always understood. The prices indicated include only the services strictly mentioned in the reservation. At the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and, if necessary, the tourist tax. The applicable prices are those in force on the day of booking. Establishments, independent professionals, are free to vary their price at any time. Only the price indicated in the reservation confirmation is contractual.
11. Complaints, disputes Any complaint must be made to the establishment, within 7 days from the date of stay. In the absence of recourse to the conventional mediation procedure or to any alternative mode of dispute settlement within 30 days, each of the parties may seize the competent judicial jurisdiction.
12. Responsibilities It is up to the establishment to take all guarantees and all insurance necessary for the reception of the public in its establishment and the exercise of its activity. The responsibility of the establishment is limited in the event of theft of goods or objects when they were entrusted to its custody only. The Customer must ensure the custody of his property and materials. The customer must inform the establishment of any degradation of which he is originally. He is responsible for all the damage caused by him and undertakes, in the event of degradation of the premises made available, (room, common areas such as swimming pool, jacuzzi, garden, living room, sanitary) to support the costs of restoration. Also any behavior contrary to good mores and public order will bring the establishment to ask the customer to leave the establishment without any compensation and or without any refund. The Customer undertakes not to invite any person within the establishment, the latter reserving the right to intervene if necessary. The customer cannot bring from outside either drinks or foodstuffs without prior authorization from management. The Customer undertakes to comply with all the instructions and regulations of the establishment. The customer will ensure that participants do not disrupt the exploitation of the establishment or damage the security of the establishment as well as people there. Unless expressly provided, the customer must leave the room no later than 10:30 am on the day of the end of the reservation. Otherwise it will be billed for an additional night without to benefit from it. The establishment does not accept animals except in special cases such as blind dog. Mas Val-Chênaie offers free wifi access allowing customers to connect to the Internet. The Customer undertakes that the IT resources made available to him by the establishment are in no way used for breeding, representation, provision or communication to the public of works or objects Protected by a copyright or a neighboring law, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the rights of the rights provided for in books I and II of the code of Intellectual property when this authorization is required. If the Customer does not comply with the aforementioned obligations, he could be criticized for a counterfeit offense (article L.335-3 of the Intellectual Property Code), sanctioned by a fine of 300,000 euros and three years' imprisonment . The Customer is also required to comply with the security service provider's security policy of the establishment, including the rules for using the security means implemented in order to prevent the unlawful use of resources IT and to refrain from any act involving the effectiveness of these means. The photographs presented on the site and mobile services of the establishment or those of the partners have a simply indicative value. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the accommodation services offered, variations can occur, in particular due to the change of furniture or any renovations. The establishment cannot be held responsible for the non -performance or poor performance of the reservation in the event of force majeure, due to the third party, unpredictable and insurmountable, due to the customer, in particular the unavailability of the Internet network, impossibility Access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the banner's bank.
13. Délogging In the event of an exceptional event or impossibility of making the room reserved available to the customer or in the event of force majeure, the establishment reserves the right to have the customer completely or partially accommodate in an equivalent category establishment, for Services of the same nature and subject to the prior agreement of the Customer. The possible additional cost of the chamber, transport between the two establishments and a telephone call remain the responsibility of the establishment.
14. Mediation The decree of October 30, 2015 relating to the mediation of consumption disputes, which transposes into French law the 2013/11/EU Directive of May 21, 2013 relating to the extrajudicial settlement of consumer disputes, and the ordinance n ° 2015-1033 From August 20, 2015 relating to the extrajudicial settlement of consumption disputes, specify the conditions of application of article L152-1 of the Consumer Code, which obliges professionals of all consumer sectors to propose a mediation procedure in Case of dispute with their customers. According to the law, the outcome of mediation must take place within 90 days. We invite you to make your requests exclusively by email which will bring a dating of your correspondence and keep a personal archive. Internal mediation For all disputes that have not found solutions, we invite you to join the internal mediation service, which undertakes to provide you with a satisfactory response within 30 days. In the event of dissatisfaction, the use of an external mediator of your choice. External mediation You will find on the government site all official information concerning mediation: http://www.economie.gouv.fr/mediation-conso We invite you to consult the site of MEDICYS: https://www.mieist.bercy.gouv.fr If you are a member of the Fevad or you wanted to consult them or adhere: http://www.mediatevad.fr The DGCCRF site: https://www.economie.gouv.fr/dgccrf You can also consult the remedies of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show We bear the existence of the European Authority to your attention, called upon to decide by binding decisions on disputes concerning cross -border treatment activities, thus guaranteeing a uniform application of the EU rules and preventing different responses be Bring to the same case in several jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law These conditions of sale are subject to French and European law.